AROMA 24/7 has the following policies related to the products purchased through website aroma-247.com

Payments:
Currently, the website do not offer online payment processing and all orders will be honored upon payment through direct bank transfer, cash on delivery or other offline channels.

Contacting us

Should you need assistance with your order, please call us on +971 4 2860960. Our office timings are 8 AM to 5:30 PM, Saturday to Thursday.

Your account at AROMA 24/7
It is your responsibility to keep your account safe and secure. AROMA 24/7 does not take responsibility of how your account details are used.  You are solely responsible for all activities that happen under your account.  

Buying Products

When you buy product through our website, you agree to pay the price listed for the product. You must provide accurate details that will help us to fulfill the order. All orders are subject to availability and confirmation from our side.  AROMA 24/7 reserves the right to cancel the order, without citing a reason.

Make sure that you enter accurate billing and shipping details include VAT information, if any.  If there are errors in address and a shipment gets returned, additional shipping charges may have to borne by the shopper for fulfillment of the order placed.

The price featured on the website is all in Arab Emirate Dirhams. UAE VAT will be added on checkout. Prices exclude duties, taxes or any other charges imposed by governments or third parties if the product needs to be shipped outside UAE and should be borne by the shopper.

Shipping Policy
The product that is bought through our store usually gets delivered within 3-4 working days, within UAE. For international shipments, this may take upto 10 days or more, based on your location and shipment mode. Once the order is processed, we will inform you on the shipment status.

The shipments are carried out by third party shipping agencies.  Upon receipt of your product, you may be asked to sign delivery receipt as a proof of delivery. We may not be able to ship to certain courtiers due to governmental policies of UAE as well as destination countries.  Please check with us to see if your country can not receive shipments from UAE.

Cancellation of orders placed

Orders once shipped cannot be cancelled.  For all orders received before 12 Noon, UAE Time, the shipment usually starts during the afternoon. If you have cancellation request, for products purchased during the early hours of the day, the cancellation request should reach us before noon.  The shipping time may vary and we do not have complete control over it. Please make sure that you call us and talk to one of our team members in case of change in order details or would like to cancel the order.

Returns
AROMA 24/7 accepts returns on conditions that the product is returned within 10 days of receipt of shipment. The returned product should have original packing and should not have any physical damages. The cost of return shipment should be borne by the customer. Refund of the payment will be processed upon receipt of the returned product to the original mode of payment.

Products that are damaged during transit should be immediately reported through email (info@aroma-247.com) .  Claims reported within 24 hours of the shipment only will be honored and a proof of damaged shipment (photo / video) may have to be submitted to us for verification.

It is very important to note that no returns apply to Aroma oils, except in the case of damaged shipment.

Warranty
For Aroma 24/7 Diffusers: Aroma 24/7 Scent Diffusers bear 1 year replacement or repair warranty against manufacturing defects.

For Sensei Wall / Room Diffusers:  6 Months Replacement Warranty

For Sensei Car Diffuser : 3 Months Replacement Warranty

For all aroma oils: No warranty.

All warranties are back to base basis. Shipment costs should be borne by the customer in all cases.

Privacy

Aroma 24/7 respects the privacy of its customers and their data. We will not sell or share any information of its customers to third parties, except what is required to fulfill the orders, for eg. shipping agency.

All information related to credit card, bank or other financial information will not be shared with third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Changes in Policy
AROMA 24/7 reserves the right to amend / remove terms and policies without prior or post notices.